Shipping Guide

What is my order status? And how long will it take to process my order?

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.

You can obtain your order status directly at the Account Manager   with your order number (or transaction ID) and e-mail address.

Your order goes through several steps before reaching your door. Here are those steps:


Step 1 (1-2 business days): Products are collected from our suppliers.

Step 2 (1-2 days): Order waits to get packaged.


Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. DHL etc).

Step 4 (5-7 days): Order is shipped by China Post


Estimated Delivery Time:
China Post: 5 to 7 days

*Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via DHL), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.